Privacy Policy

1. Introduction

HydroWasherX5Pro ("we", "our", "us") is operated from Unit 43 Harbour City, 16/F, Tower 5, The Gateway, Tsim Sha Tsui, Hong Kong. We are committed to protecting your personal data in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the "Ordinance") and all applicable regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit hydrowasherx5pro.com or place an order with us.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity Data: Full name as provided during checkout
• Contact Data: Email address, mobile number (including Hong Kong country code +852)
• Delivery Data: Hong Kong delivery address including flat, floor, building, street, district, and region
• Transaction Data: Order details, amounts paid in HKD, payment method type (we do not store full card numbers)
• Technical Data: IP address, browser type, pages visited, time and date of visit
• Communications Data: Records of correspondence with our support team at support@hydrowasherx5pro.com

3. How We Use Your Data

Under the Ordinance, we process your personal data only for specified, explicit, and legitimate purposes. These include:

• Processing and fulfilling your orders for delivery to Hong Kong addresses
• Sending order confirmation and delivery tracking communications
• Providing customer support via +852 5348 9217 and support@hydrowasherx5pro.com
• Processing refunds under our 30-day money-back guarantee
• Complying with Hong Kong legal and regulatory obligations
• Improving our website and services (aggregated, anonymised data only)
• Sending promotional emails, only where you have given explicit consent

4. Legal Basis for Processing

We collect and process your personal data on the following bases:

• Contract Performance: Necessary to fulfil your purchase order
• Legal Obligation: To comply with Hong Kong law, including the Ordinance and tax regulations
• Legitimate Interests: To prevent fraud and improve our services
• Consent: For marketing communications, where you have opted in

5. Data Retention

We retain personal data only for as long as necessary. Order and transaction records are retained for 7 years as required by Hong Kong tax and accounting law. Marketing consent records are retained until you withdraw consent. Technical log data is retained for a maximum of 12 months.

6. Sharing Your Data

We do not sell your personal data. We may share data with trusted third parties solely for the purpose of fulfilling your order:

• Delivery Partners: Hong Kong logistics and courier companies to deliver your order
• Payment Processors: PCI-DSS compliant payment gateways handling HKD transactions
• IT Service Providers: Website hosting and security services
• Legal Authorities: Where required by Hong Kong law or court order

All third-party processors are contractually bound to keep your data confidential and use it only for specified purposes.

7. International Transfers

Where data is transferred outside Hong Kong, we ensure adequate safeguards are in place in compliance with the Ordinance's provisions on overseas transfer of personal data.

8. Your Rights Under the Ordinance

Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Erasure: Request deletion of your data (subject to our legal obligations)
• Opt-out: Withdraw consent for marketing at any time
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) at www.pcpd.org.hk

To exercise any of these rights, contact our Data Protection Officer at support@hydrowasherx5pro.com.

9. Cookies

We use essential cookies necessary for website functionality and secure checkout. We may also use analytics cookies to understand site usage. You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to place orders.

10. Security

We implement appropriate technical and organisational measures to protect your personal data, including 256-bit SSL encryption, PCI-DSS compliant payment processing, and restricted access to personal data on a need-to-know basis.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by prominent notice on our website or by email. Continued use of our website after any changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related enquiries or to exercise your rights:

• 📧 Email: support@hydrowasherx5pro.com
• 📞 Phone: +852 5348 9217 (Mon–Sat, 9am–6pm HKT)
• 📍 Address: Unit 43 Harbour City, 16/F, Tower 5, The Gateway, Tsim Sha Tsui, Hong Kong